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Tennessee Secretary of State Tre Hargett
Records Management Division
RDA
RDA Management System
RDA Details
RDA
RDA: 11001
Database ID: 2023
Record Series Title: Education Complaints
Record Series Abstract: Documents related to complaints investigated by the Tennessee Department of Education, including but not limited to the complaint forms, letter of findings and correspondences.
Record Series Active: Yes
Cut Off at End of: Other
If Other, Explain: closing of complaint investigation.
Total Retention: 0 Years 0 Months
Retention End Action: Permanent
Disposition Notes: When paper files are received that are scanned and verified, then destroy by state approved methods and Electronic files become originals, and are maintained on each educational complaint submitted to the agency for investigation. Components of each file is also maintained on the network drive for one fiscal year. At the close of a fiscal year all electronic files for that current year are transferred to the agency’s public drive where they reside in perpetuity. Files are to be cut off at closing of each complaint investigation.
View Signed Form: Form Not Received
Worksheet
Worksheet ID: 2025
Record Location: 710 James Robertson Parkway
File Arrangement: alpha
Media Format Generated: Electronic
Media Format Stored: Paper/Electronic
Date Range: 4/10/2008 - current
Annual Accumulation: 1.59 GB
Current Volume: 1 GB
Record Value: Administrative, Fiscal, Legal
Audit Requirements: Both
Reference Frequency:
Current Year per Month: 80
Past Year: 70
2 - 5 Years: 45
Over 5 Years: 20
Data Update Frequency:
Information Shared Outside of State: Yes
If Shared, List Agencies: United States Department of Education’s Office of Special Education Programs (OSEP)
Essential Record: No
Essential Record Stored:
Essential Record Media Type: Electronic
Confidential: Yes
Confidential Legal Citation: 20 U.S.C 1415
Media Recommendation: Current Format
Media Recommendation Other:
Agency Retention: Electronic Permanent
Agency Retention - Years Active: Perpetuity in electronic format
Agency Retention - Years Inactive: 0
Records Center Retention Period: 0
Final Disposition after Retention Expires: Keep as Electronic
Legal Citation: Ferpa 20 U.S.C 1232g; (IDEA) 20 U.S.C. 1400, et seq; 20 U.S.C. 1415; 20 U.S.C. § 1232g; 34 CFR Part 99; 34 C.F.R 300.151-153; 34 CFR 80.42
Record Sample: No Sample
Legal Documentation: No Legal Documentation
Electronic Records Plan Inventory
System Name: H Drive (department hard drive)
IT-ABC Number:
Hardware Description: TN Department of Education uses its H drive server which is housed in a cluster Enterprise SQL(Structured Query Language) 2012 Environment using these devices: Intel 64-bit processors, including IBM System x, eServer xSeries, and BladeCenter servers.
Software Description: TN Department of Education H drive servers run Windows Server 2012 Enterprise 64- Bit R2 or later with these software packages for each portion of the enterprise software application
System Location: Strategic Technology Solutions (formerly Office of Information Resources) South Data Center located in Smyrna Tennessee hosts the servers that will be utilized for the storage to comply with Statewide and TDOE Electronic Records Policy.
Backup Procedures: H(department) drive data are backed up between the north and south Strategic Technology Solutions (formerly Office of Information Resources) data centers, as well as, Strategic Technology Solutions (formerly Office of Information Resources) back ups. These procedures consist of daily incremental back ups, and weekly total back ups on the weekend. The process for backing up data from Strategic Technology Solutions (formerly Office of Information Resources) South Data Center is to mirror the information at the Strategic Technology Solutions (formerly Office of Information Resources) North data Center, and then create a weekly back up tape.
Disaster Recovery: "Data replication. All H drive data components are shut down and then all data is replicated to a secondary site. Another type of replication is the more common case, the data is replicated continuously as needed. Disaster recovery begins with the utilization of the Strategic Technology Solutions (formerly Office of Information Resources) North Data Center for both operations and data. If both Strategic Technology Solutions (formerly Office of Information Resources) north and south data centers are out of operation, new operations will begin by acquiring appropriate hardware and software from a third party supplier and restoring data from the offline tape backups stored. "
Data Migration Description: Migrate the data from the source environment. Analyze the converted deployment data set for potential errors that could occur during the import and for the impact on the destination environment. Backing up data is necessary during this process
Metadata Description: Contains documents related to, but not limited to complaints investigated by the Tennessee Department of Education, Office of Legal Council, documents include complaints received via United States Postal Services and/or emailed, and letters of findings for each complaint as well as other correspondences pertaining to the complaint and/or investigation. These complaints contain personal information of person(s) being investigated as well as the person(s) submitting complaints to the department, they have all been signed by appropriate Local Education Agency authorities and others.
Contact Information
Contact Name: Rasheeda Washington
Job Title: Executive Director of Operations & Facilities
Address 1: 710 James Robertson Pwky
Address 2: 10th Floor, Andrew Johnson Tower
City: Nashville
Zip: 37243
Phone: 615-532-9477
Email: Rasheeda.Washington@tn.gov
Agency: Dept. of Education
Agency Head: Candice McQueen
Director: Christy Ballard
Allotment Code: 331.00
Status
Action Requested: Revision
Comments
  Date Comments
Records Management Division (RMD): 03-24-2016 Please clarify business process. CFR calls for 3 year retention and destroy, recommend 5 years and destroy for all formats, both paper and electronic. Please provide explanation for need to keep electronic format permanently. Provide more specific information for meta data. Update: 4/15/16 Spoke to TDOE General Counsel - Reason for keeping electronic permanently is because of federal funding and ongoing pending litigation.
Tennessee State Libary and Archives: 03-24-2016 TSLA concurs in RMD comments. We see no support for permanent retention of electronic records.
Comptroller Audit Review: 2016-03-30 Audit concurs with RMD comments.
Agency: 04-27-2016 Education agrees no recommended changes.
RMD Director Recomendations: 05-13-2016 RDA 11001 is a request to revise an RDA. The records series will be kept permanently and the format will be paper/electronic. Agency has explained the need for the permanent retention of these records for legal reasons. Recommend approval of request for new RDA 11001.
Signed Form Received: 2016-05-10
PRC Meeting Date: 06-22-2016
PRC Comments: PRC approves RDA 11001
PRC Action: Approved
RDA History
ID RDA PRC Reviewed PRC Action
1873 11001 2013-03-13 Approved
2023 11001 2016-06-22 Approved