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Tennessee Secretary of State Tre Hargett
Records Management Division
RDA
RDA Management System
RDA Details
RDA
RDA: 2229
Database ID: 697
Record Series Title: Case Complaint Files filed with the Insurance Division
Record Series Abstract: All Insurance Company/Provider Complaints filed by the public concerning insurance problems, all Insurance Agent complaint files, all legal case complaint files and their contents, if the complaint has been transferred to the legal division. Legal files will be kept under RDA 2236.
Record Series Active: Yes
Cut Off at End of: Other
If Other, Explain: Closure of the complaint
Total Retention: 7 Years 0 Months
Retention End Action: Destroy
Disposition Notes: Records are generated and may be maintained in either paper or electronic format. Records will be maintained in agency for 7 years after the closure of the complaint and then destroyed according to state approved methods. Paper copies of electronic records may be destroyed if the electronic file has been verified for completeness and accuracy.
View Signed Form: Form Not Received
Worksheet
Worksheet ID: 697
Record Location: Davy Crockett Bldg. 500 James Robertson Pkwy. Nashville, Tn. 37243
File Arrangement: Numerical
Media Format Generated: Both
Media Format Stored: Paper/Electronic
Date Range: 2001 to current
Annual Accumulation: 3 cu ft, 1 MB
Current Volume: 24 cu ft, 1 GB
Record Value: Administrative, Fiscal, Legal
Audit Requirements: State
Reference Frequency:
Current Year per Month: 15
Past Year: 5
2 - 5 Years: 1
Over 5 Years: 0
Data Update Frequency: Daily
Information Shared Outside of State: Yes
If Shared, List Agencies: The Insurance Division may collaborate with other state departments on cases or complaints.
Essential Record: No
Essential Record Stored:
Essential Record Media Type:
Confidential: Yes
Confidential Legal Citation: T.C.A. 56-2-801, 56-6-117, 56-6-120, 56-8-107, 56-32-125, and 56-32-135
Media Recommendation: Current Format
Media Recommendation Other:
Agency Retention: 7 years
Agency Retention - Years Active: 1 year
Agency Retention - Years Inactive: 6 years
Records Center Retention Period:
Final Disposition after Retention Expires: Destroy
Legal Citation: T.C.A. 56-2-801, 56-6-117, 56-6-120, 56-8-107, 56-32-125, and 56-32-135
Record Sample: No Sample
Legal Documentation: No Legal Documentation
Electronic Records Plan Inventory
System Name: N-Drive
IT-ABC Number: N/A
Hardware Description: Isilon Storage Device – (NAS) Network Attached Storage
Software Description: The NAS device is accessed via a Network drive controlled by AD group policy.
System Location: Data Centers (South and North)
Backup Procedures: o Daily Incremental tape backups o Weekly Full-Backup o Monthly-Backup
Disaster Recovery: o Restore from Incremental-Backup o Restore from weekly Full-Backup o Restore from monthly Full-Backup
Data Migration Description: Documents digitized and transferred to NAS device
Metadata Description: The digitized data is saved as a pdf, jpg, png, gif, of variable length as a digitized document.
Contact Information
Contact Name: Susan Page
Job Title: Records Officer
Address 1: 500 James Robertson Parkway
Address 2: Davy Crockett Tower, 8th Floor
City: Nashville
Zip: 37243
Phone: 615-253-8397
Email: Susan.J.Page@tn.gov
Agency: Dept. of Commerce and Insurance
Agency Head: Hodgen M. Mainda - Commissioner
Director: Michael Humphreys/Vickie Trice/Hanley Hammond
Allotment Code: 335.02
Status
Action Requested: New RDA
Comments
  Date Comments
Records Management Division (RMD): 10-04-2018 No recommended changes
Tennessee State Libary and Archives: 10-04-2018 No recommended changes.
Comptroller Audit Review: 2018-10-04 We have reviewed RDA 2229 from an audit standpoint. We concur with the recommended retention and disposition specifications.
Agency: 10-05-2018 Agency concurs with no recommended changes.
RMD Director Recomendations: 10-12-2018 RDA 2229 is a request to revise an RDA. The retention period will change from five years to seven years and destroy. The format will be paper/electronic. The Title, Abstract, Cut Off, Disposition Notes, and Worksheet have been updated. Recommend approval of request to revise RDA 2229.
Signed Form Received: 2018-10-12
PRC Meeting Date: 10-30-2018
PRC Comments: PRC approves RDA 2229.
PRC Action: Approved
RDA History
ID RDA PRC Reviewed PRC Action
697 2229 2018-10-30 Approved