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Tennessee Secretary of State Tre Hargett
Records Management Division
RDA
RDA Management System
RDA Details
RDA
RDA: 11278
Database ID: 2359
Record Series Title: Case Complaint Files filed with TennCare Oversight
Record Series Abstract: All TennCare Oversight Division Complaints filed by the public concerning the insurance problems with companies contracted to administer the TennCare Program. All legal case complaint files and their contents if the complaint has been transferred to the legal division. Legal files may include complaints, responses, affidavits, exhibits, discovery, pleadings, orders, and memorandum.
Record Series Active: Yes
Cut Off at End of: Other
If Other, Explain: At the closure of the complaint.
Total Retention: 6 Years 0 Months
Retention End Action: Destroy
Disposition Notes: CONTRACT WITH TENNCARE BUREAU REQUIRES US TO MAINTAIN RECORDS FOR 6 YEARS. THE FILES ARE TO BE CUT OFF AT THE CLOSURE OF THE COMPLAINT. RECORDS MAY BE MAINTAIN IN EITHER PAPER OR ELECTRONIC FORMAT. RECORDS IN PAPER FORMAT WILL BE MAINTAINED IN AGENCY 1 YEAR; THEN TRANSFERRED TO THE STATE RECORDS CENTER; HELD 5 YEARS; THEN DESTROYED. ELECTRONIC RECORDS WILL BE KEPT FOR 5 YEARS IN AGENCY. PAPER COPIES OF ELECTRONIC RECORDS MAY BE DESTROYED AS LONG AS THE ELECTRONIC FILE HAS BEEN VERIFIED FOR COMPLETENESS AND ACCURACY
View Signed Form: Form Not Received
Worksheet
Worksheet ID: 2359
Record Location: 500 James Robertson Parkway, 11th Floor, Davy Crockett Tower, Nashville, TN 37243
File Arrangement: Numerical
Media Format Generated: Both
Media Format Stored: Paper/Electronic
Date Range: 2001- Current
Annual Accumulation: 9 cubic feet, 5 MB
Current Volume: 20 cubic feet, 15MB
Record Value: Administrative, Legal
Audit Requirements: State
Reference Frequency:
Current Year per Month: 15
Past Year: 5
2 - 5 Years: 2
Over 5 Years: 1
Data Update Frequency: Monthly
Information Shared Outside of State: No
If Shared, List Agencies:
Essential Record: No
Essential Record Stored:
Essential Record Media Type:
Confidential: Yes
Confidential Legal Citation: TCA 10-7-504(a)(1), TCA 56-32-132 & 135, TCA 71-5-142, and 45 CFR Parts 160 & 164 HIPAA).
Media Recommendation: Current Format
Media Recommendation Other:
Agency Retention: 1 Years
Agency Retention - Years Active:
Agency Retention - Years Inactive: 1
Records Center Retention Period: 5 Years
Final Disposition after Retention Expires: Destroy
Legal Citation: TCA 10-7-504(a)(1), TCA 56-32-132 & 135, TCA 71-5-142, and 45 CFR Parts 160 & 164 (HIPAA). TennCare Contractor Risk Agreement Sections A.2.30 & E. 29 (or Sections A.127 and Attachment B of the TennCare Dental Benefits Management Contract) consider response to such complaint as an “On Request Report” that regulated entities must provide to avoid assessment of liquidated damages. These records are evidence of statutory and contractual compliance.
Record Sample: No Sample
Legal Documentation: No Legal Documentation
Electronic Records Plan Inventory
System Name: AbacusLaw Cloud
IT-ABC Number:
Hardware Description: The data is stored on a VM cloud environment.
Software Description: The data is stored on a VM cloud environment.
System Location: Las Vegas, Nevada
Backup Procedures: A snap-shot is taken nightly that includes the Abacus application and data
Disaster Recovery: Restore from most recent good snap-shot.
Data Migration Description: The data was copied from the state shared drive to an encrypted external drive and then shipped to the vendor to have the data loaded in the cloud environment.
Metadata Description: The data collect is Outlook.msg and Adobe PDF files located on the application server.
Contact Information
Contact Name: Susan Page
Job Title: Records Officer
Address 1: 500 James Robertson Parkway
Address 2:
City: Nashville
Zip: 37243
Phone: 6152538397
Email: Susan.J.Page@tn.gov
Agency: Dept. of Commerce and Insurance
Agency Head: Hodgen M. Mainda - Commissioner
Director: Lisa Jordan
Allotment Code: 335.04
Status
Action Requested: New RDA
Comments
  Date Comments
Records Management Division (RMD): 03-29-2018 No recommended changes.
Tennessee State Libary and Archives: 03-29-2018 No recommended changes.
Comptroller Audit Review: 2018-03-29 We have reviewed RDA ID2359 from an audit standpoint. We concur with the recommended retention and disposition specifications.
Agency: 03-29-2018 Agency concurs, no recommended changes.
RMD Director Recomendations: 04-03-2018 RDA 11278 is a request to create an RDA. The retention period will be ten years and destroy. The format will be paper/electronic. Recommend approval of request to create RDA 11278.
Signed Form Received: 2018-04-03
PRC Meeting Date: 04-25-2018
PRC Comments: PRC approves RDA 11278.
PRC Action: Approved
RDA History
ID RDA PRC Reviewed PRC Action
2359 11278 2018-04-25 Approved