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Tennessee Secretary of State Tre Hargett
Records Management Division
RDA
RDA Management System
RDA Details
RDA
RDA: 11187
Database ID: 2168
Record Series Title: CISCO Call Recording System
Record Series Abstract: The CISCO phone system records intake calls of alleged child abuse and neglect that are placed to the State of Tennessee Child Abuse Hotline.
Record Series Active: Yes
Cut Off at End of: Other
If Other, Explain: At the conclusion of the phone call. No other data is added to the recording once the call has been terminated.
Total Retention: 5 Years 0 Months
Retention End Action: Destroy
Disposition Notes: As these recordings are transcribed into the TFACTS system RDA 11172 and that transcription is maintained there for a period of 99 years, the actual recording only needs to be maintained for 5 years.
View Signed Form: Form Not Received
Worksheet
Worksheet ID: 2170
Record Location: Data Center North and Data Center South
File Arrangement: Numeric by Date and Time of Intake
Media Format Generated: Electronic
Media Format Stored: Electronic: Audio
Date Range: 2012 to Current
Annual Accumulation: 165 Gigabytes
Current Volume: 660 Gigabytes
Record Value: Administrative, Legal
Audit Requirements: State
Reference Frequency:
Current Year per Month: 5
Past Year: 2
2 - 5 Years: 1
Over 5 Years: 0
Data Update Frequency: Daily
Information Shared Outside of State: No
If Shared, List Agencies:
Essential Record: No
Essential Record Stored:
Essential Record Media Type:
Confidential: Yes
Confidential Legal Citation: TCA 37-1-612, 28-1-106, US Code Title 42
Media Recommendation: Current Format
Media Recommendation Other:
Agency Retention: Electronic records maintained on STS Servers
Agency Retention - Years Active: 0
Agency Retention - Years Inactive: 5
Records Center Retention Period: 0
Final Disposition after Retention Expires: Destroy
Legal Citation: TCA 37-1-612, 28-1-106, US Code Title 42
Record Sample: No Sample
Legal Documentation: No Legal Documentation
Electronic Records Plan Inventory
System Name: ZOOM CallREC
IT-ABC Number: None Assigned
Hardware Description: State Unified Communications Cisco UCS B-Series Servers and Chassis in NDC and SDC.
Software Description: ZOOM CallREC 5.5.1. All records are accessed via web browser.
System Location: Resides on NDC and SDS SAN\'s servers that are maintained by State STS located at both Data Center North and Data Center South.
Backup Procedures: STS conducts daily and weekly backups for servers located at Data Center North and Data Center South.
Disaster Recovery: STS conducts disaster recovery. This procedure is a prioritized process of enabling critical and essential applications to be restored first and then continuing through the priority list to less significant applications. STS designs and maintains plans for disaster recover for both North and South Data Centers.
Data Migration Description: Data Migration will be managed by STS in accordance with state standards
Metadata Description: Date, Time, User ID of worker taking the call, Length in KB.
Contact Information
Contact Name: Charles W Brown
Job Title: Records Officer
Address 1: 500 Deadrick Street 2nd Floor
Address 2:
City: Nashville
Zip: 37243
Phone: 615-833-8917
Email: chuck.brown@tn.gov
Agency: Dept. of Children's Services
Agency Head: Commissioner Bonnie Hommrich
Director: Dimple Q. Dudley
Allotment Code: 359.10
Status
Action Requested: New RDA
Comments
  Date Comments
Records Management Division (RMD): 10-06-2016 No recommended changes
Tennessee State Libary and Archives: 10-07-2016 No recommended changes.
Comptroller Audit Review: 2016-10-07 We have reviewed RDA 11187 from an audit standpoint. We concur with the recommended retention and disposition specifications.
Agency: 11-02-2016 No recommended changes
RMD Director Recomendations: 01-25-2017 RDA 11187 is a request for a new RDA. The retention period will be five years and destroy. The format will be electronic. Recommend approval of request to create RDA 11187.
Signed Form Received: 2017-01-20
PRC Meeting Date: 03-28-2017
PRC Comments: PRC approves RDA 11187
PRC Action: Approved
RDA History
ID RDA PRC Reviewed PRC Action
2168 11187 2017-03-28 Approved